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Benchmarking board performance: 500 board reviews later
Unlock evidence-based insights into board performanceWest Arnhem Regional Council’s (WARC) employee turnover had been at 57% for the past 3 years, costing WARC a startling $2.9 million each year.
WARC decided that setting a baseline for the employee experience was critical for the improvement journey. Over the past two years, Insync has worked with WARC to measure levels of employee alignment and engagement, identify problems and provide the following solutions:
WARC moved swiftly from reporting on Insync’s results to action planning resulting in a 16% improvement in alignment scores placing WARC in the top quartile of the Australian local government benchmark.
See below key actions WARC undertook in one problem area – reward and recognition. Further actions across collaboration, top-down communication and performance building are discussed in the case study.
The figures represent the change from 2020 to 2021, in the percentage of respondents who agreed or strongly agreed with the survey statement.
WARC continues to better engage with their staff and provide an employee experience that is second to none. WARC is a great example of turning measurement into improvement through valid measurement, structured action planning and a concerted effort to reduce employee turnover figures by 25%.
Ask yourself, is staff turnover and low employee engagement costing your business? Talk to us today if you would like to get started on improving your employee experience and retaining your people.
Images supplied by West Arnhem Regional Council.
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